Privacy Policy

Effective Date: January 1, 2026

Servixa Care respects your privacy. This policy explains what information we collect when you visit our website or use our air duct cleaning services, how we use it, and the choices you have. We keep it simple and straightforward because we want you to feel comfortable trusting us with your home and your details.

Information We Collect

When you contact us for air duct cleaning in Methuen or the surrounding areas, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your home or project.

If you call us at (844) 803-2151 or fill out a form on our website, we keep a record of that conversation or submission so we can follow up and schedule your service. We do not collect payment card numbers through our website; any payment is handled securely over the phone or in person.

How We Use Information

We use your information to schedule your air duct cleaning, send you appointment reminders, provide accurate estimates, and complete the work you requested. We also use it to answer your questions and keep you updated on the status of your service.

With your permission, we may send occasional maintenance tips or special offers. You can opt out of these messages at any time by telling us on the phone or clicking the unsubscribe link in an email.

Cookies and Tracking

Our website uses cookies and similar technologies to make the site work better for you. Cookies help us remember your preferences and understand how people find and use our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not function as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use tools like Google Analytics to see which pages are popular and how visitors move through our site. This data is aggregated and does not identify you personally. It helps us improve our website and make sure you find what you need quickly.

We may also use third-party services for scheduling, email, or customer reviews. These providers have their own privacy policies, and we encourage you to review them if you interact with those features.

Data Sharing and Disclosure

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or email platforms, and only to the extent needed to perform those services.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we limit what we share to what is necessary.

Data Retention

We keep your information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you ask us to remove your information, we will do so unless we are required to keep it for legal or legitimate business reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and using reputable service providers.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe and review our practices regularly.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain processing or ask us to restrict it. To make a request, just contact us using the details below.

We will respond to your request promptly and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review it periodically.

Your continued use of our website or services after any changes means you accept the updated policy.

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